EN - Customer Stories

How Carrefour Developed a Data-Driven Strategy on Social Media

katerina.malinova@digimind.com (Onclusive Social) — Tue, 07 Oct 2025 19:58:53 GMT

Find out how Carrefour Italia developed a 360° digital strategy thanks to the analysis of big data on social media: campaign measurement, research on consumption trends, internal and competitor benchmarks, as well as reputation management.

65dB Kuala Lumpur: Strategically Sculpting Actionable Insights with Social Listening

katerina.malinova@digimind.com (Onclusive Social) — Fri, 18 Aug 2023 03:39:37 GMT

In the ever-evolving landscape of modern business, utilizing data-driven solutions has become a fundamental component for brands to remain competitive, find relevance, and effectively respond to today's dynamic market demands.

Discover how TBWA\Asia's Audience Intelligence division, 65dB Kuala Lumpur, uses real-time social media listening to analyze trending topics, identify unique signals, and unlock hidden narratives in target markets.

How NH Hotel Group Optimizes Its Strategy With Digimind

katerina.malinova@digimind.com (Onclusive Social) — Mon, 15 Jun 2020 16:59:45 GMT

Social networks have given consumers a stronger and more powerful voice than ever before. Any exchange on social networks can leave a huge impact on a brand's reputation.

In this success story featuring NH Hotel Group, discover:
- The average social impact in content management.
- How NH Hotel Group uses data from social networks to create the ideal customer experience.
- The advantage of monitoring social networks to identify consumer interests in different markets.

Leo Burnett: Support Clients & Business Development

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 01:20:15 GMT

A data driven agency who help clients transform human behaviors through creativity, Leo Burnett place a strong emphasis on making life-long meaningful relationships between people and brands. Find out how Leo Burnett leverages social media data from Digimind to support clients and business development with real-time consumer insights that is easily share-able throughout the company.

AXA: Creating Content That Drives Brand Loyalty and Customer Retention

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 01:18:04 GMT

The insurance industry is a highly competitive space, with different players offering similar products and services. To stay ahead of the competition, brands must offer customers unique content and experiences both online and offline. See how AXA uses real-time insights from Digimind to understand what is trending among their customer base, and create insurance marketing strategies that build customer loyalty and trust.

Lexus: Delivering the Perfect Customer Experience with Social Listening

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 01:15:19 GMT

See how Lexus Asia Pacific uses social media insights to take customer experience to the next level.

How Carglass France Optimizes Its Social Media Reputation

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 00:56:58 GMT

Carglass, a specialist in windscreen repair and replacement, boasts strong brand awareness but has limited marketing resources. Sébastien Guyot, Press Relations and Social Media Manager at Carglass France, explains the challenges and implementation of Social Media at Carglass as well as details the KPIs used to drive its Social Media strategy.

Social Media Analytics for B2B: DSM and Digimind

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 00:47:20 GMT

DSM is a leading company in health, nutrition and materials; and social media strategy is an essential part of building their brand awareness. Thijs Bouwens, Social Media & Media Relations Officer at DSM, shared his insights with us about how his team is utilizing Digimind Social. They use social media monitoring to track their own activities as well as to listen, engage and analyze relevant conversations involving their business and industry.

VML: Defining Digital ROI with Social Media Monitoring

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 00:31:51 GMT

VML, a global digital agency, uses social listening for its clients in South-East Asia and India with an on-going monitoring of their brand reputation, insights about the perception of the content shared on social media and ultimately measuring ROI of the digital campaigns.

Implementing a Monitoring Platform at Crédit Agricole

katerina.malinova@digimind.com (Onclusive Social) — Sat, 21 Mar 2020 00:15:40 GMT

The Crédit Agricole Group supports its customers in all areas of banking and insurance. The Group's monitoring unit is responsible for monitoring its competitive environment, the business sectors in which the Group is engaged, regulations and technological innovations, and the Group's reputation and image.